Refund Policy
We want you to be completely satisfied with your purchase. Please review our refund policy for details on returns and refunds.
RETURN & REFUND ELIGIBILITY
We accept returns and provide refunds for items that meet the following criteria:
- Returned within 7 days of purchase date
- Product unused and in original packaging
- All tags and labels attached
- Proof of purchase (order number or receipt)
Items must be unused and in the same condition you received them to qualify for a return.
NON-RETURNABLE ITEMS
We cannot accept returns for the following:
- Opened personal care products
- Used wellness tools or applicators
- Gift cards or digital products
- Final sale or clearance items
- Custom or personalized orders
Due to hygiene and safety reasons, opened or used personal care items cannot be returned.
HOW TO RETURN AN ITEM
Follow these simple steps to return an item:
1
Contact Us
Email sales@kansahealth.com with your order number & reason for return.
2
Receive Instructions
We’ll email your return authorization & instructions.
3
Ship Your Return
Package securely and send to the provided address.
4
Receive Refund
Once we receive your return, your refund is processed.
REFUND PROCESS
After receiving your item, we’ll notify you regarding approval. Approved refunds are processed within 5–10 business days to your original payment method.
Note: Refund appearance times vary depending on your bank or credit card provider.
DAMAGED OR DEFECTIVE ITEMS
If your product arrives damaged, contact us within 7 days with photos of the item and packaging.
NEED HELP?
If you have questions about our refund policy, reach out to our customer care team:
Email: sales@kansahealth.com
Response Time: Within 24 hours (Mon–Fri)
This Refund Policy was last updated on January 1, 2023.
